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Terms & Conditions

KJ Parts LLP is committed to making your dealings with us either directly or through our websites as easy as possible. This page (together with the documents referred to on it) tells you the terms and conditions (“Conditions”) on which we supply any of the goods (“Goods”) to you.

Please read these Conditions carefully and make sure that you understand them, before ordering any Goods from our websites (“Order”). You should understand that by ordering any of our Goods, you agree to be bound by these Conditions.


1.1 We are KJ Parts LLP, a company registered in England and Wales under company number OC433206 and with our registered office at 71-75 Shelton Street, London, Greater London, WC2H 9JQ.

1.2 We operate the website


2.1 By placing an Order through our Website, you represent and warrant to us you are legally capable of entering into binding contracts if you are at least 18 years old.


3.1 After placing an Order, you will receive an e-mail from us acknowledging that we have received your Order. All Orders or part thereof are subject to acceptance by us. A contract will be formed between you and us when we send you a confirmation by email that the Goods have been dispatched. We will inform you if for whatever reason we cannot accept or fulfil your Order in part or in full, usually by the end of the next working day.

3.2 The Contract will relate only to those Goods which we confirm by email will be dispatched to you. We will not be obliged to supply any other Goods which may have been part of your Order until the dispatch of such Goods has been confirmed by us in a separate email.

3.3 We reserve the right to cancel or reject all or part of any Order at anytime. We will provide a full refund of the part of the Order which is so cancelled or rejected by us.


4.1 Many of the items available on our Websites are on the shelf. We endeavour to keep our ever-growing database of parts up to date with availability and updated part numbers (e.g. supersessions) however, it is impossible with fast moving items and other parts to guarantee this and that of the availability direct from us, the manufacturer or our suppliers.


5.1 Details of the delivery services and charges are on our Websites and/or in the description of unit the buyer purchased.

5.2 Normally, Goods will be dispatched to you within 2 working days, and next day delivery if order is placed before 12PM.

5.3 We will use our reasonable endeavours to complete any supply of Goods within the timescales quoted herein or as subsequently advised in writing (email, text, etc..) however we hereby exclude liability for any losses (including consequential loss) resulting from any delay in delivery. We are not responsible for Royal Mail or Courier delivery times, once your Order has been despatched.

5.4 We may use multiple methods to despatch your Orders. Sometimes we may split Orders into 2 or more parcels to keep postage cost down. At our discretion, we may also opt to ship part of the Order only. In such cases, we will contact you within 48 hours from receipt of the Order to discuss the Order.

5.5 When you pay for Goods via credit card or bank card then unless we specifically agree otherwise, delivery is usually to your billing address for the applicable payment method. If there is no one available to sign for your Order, a notification card will be left. Many couriers will re-attempt delivery on a second occasion, although please check each notification card for details and instructions.

5.6 Delivery charges are usually determined by weight, size or the required service. For new Land Rover parts, Orders over £80.00 will, subject to size, be free of delivery charges. Charges for delivery are detailed within each Website and advised to you prior to completing the checkout of an Order.

5.7 The Goods will be your responsibility from the time of delivery and therefore from that point onwards, we will not be liable for their loss damage breakage or destruction. When you receive your delivery, it is your responsibility to examine the Goods for any damage, to the extent that if there are visible signs of damage at the time of delivery, try and inspect it whilst the driver waits. This may not always be possible, however just signing 'not inspected' does not always help. If the driver won't wait, but the box is clearly looking the worse for wear, we recommend you take a picture next to the drivers' delivery pad or handheld signature capture unit.

5.8 Taking delivery of Goods is entirely your responsibility and KJ Parts reserves the right to levy further delivery charges in the event that we incur additional delivery charges. Should the Goods be returned to us, we will do all we can to assist and will arrange at your cost for re-delivery. All delivery charges are non-refundable. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

5.9 When your Order has despatched you will receive an automated "Your Order has been shipped" email.


6.1 This clause 6 shall only apply to consumers as such term is defined in the Distance Selling Regulations.

6.2 When you Order Goods as a consumer over the Internet, your purchase is covered by the Distance Selling Regulations. This means that you may cancel a Contract at any time within 7 days starting the day after you received the Goods. In this case we will fully refund the price paid for the Goods in accordance with our Returns Policy provided you inform us in writing that you wish to cancel the Order and return the Goods in their original packaging, new and unused with all relevant documentation and proof of purchase. The cost and risk of returning the Goods shall be borne by you.

6.3 You will not have a right to cancel a contract for the supply of Goods that have been personalised.

6.4 Refunds will be made within 30 days of receipt of the Goods by us. We will normally refund any money using the same method originally used for payment.

6.5 This provision does not affect your other statutory rights as a consumer.


7.1 Goods that were incorrectly supplied by us will be exchanged or, at our discretion, refunded provided (i) you notify us within 2 business days from the day the Goods were delivered to you and (ii) we receive the Goods in their original packaging, new and unused with all relevant documentation and proof of purchase within 7 days. In all other cases, Goods may only be exchanged or refunded at our sole discretion and in all such cases, we reserve the right to levy a restocking surcharge of 25% off the price paid for the Goods exchanged or refunded.

7.2 When Goods are returned for an exchange or refund in accordance with  KJ Parts will examine the Goods, packaging and documentation. Within a reasonable time from receipt of the Goods we will notify you in writing or via e-mail to confirm if we accept the Goods for exchange or refund. Once approved by us, we will use our reasonable endeavours to provide you with an exchange or refund (as the case may be) promptly, but in any event within 30 days from receipt of the Goods from you. We will normally refund any money using the same method originally used for payment.

7.3 A Goods Return Number (GRN) or GRN Form must be obtained from us and must accompany the Goods when they are returned to us.


8.1 Each of the Goods are supplied with the benefit of a warranty given by the Goods' manufacturers or remanufacturers ("the Manufacturer's Warranty"). All other representations and warranties, whether express or implied, in relation to the Goods which are not expressly set out in the Manufacturer's Warranty are hereby excluded.

8.2 If you consider the Goods to be faulty and not in compliance with the Manufacturer's Warranty, you shall notify us immediately and in any event within the time period set out in the Manufacturer's Warranty. Claims received by us outside of these notification timescales will be rejected. Notifications should be made by email to and shall including a detailed description of the fault, and a copy of your invoice and Order number.

8.3 In addition, you shall return to us, at your cost, such Goods securely packed in accordance with our Returns Policy. Goods should be returned in their original packaging with all documentation. When we receive your notification as set out in this clause 8.2, we will send you an acknowledgement email and will issue a Goods Return Number (GRN) or GRN Form which must accompany the Goods when you return them to us.

8.4 You will afford to us and/or the manufacturer a reasonable opportunity and facility to investigate any claims made under the Manufacturer's Warranty.

8.5 Subject to your compliance with the conditions set out in this clause 8 and the conditions set out in the Manufacturer's Warranty ("together the Warranty Conditions"), our sole liability and your sole remedy will be as set out in the Manufacturer's Warranty. We will have no liability towards you if the Goods become faulty during the period of the Manufacturer's Warranty for reasons connected with your acts, omissions or misuse of the Goods, including from wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our and/or the manufacturers' instructions (whether oral or in writing), failure to use the Goods for their intended purpose or alteration or repair of the Goods without our approval.

8.6 If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.


9.1 The prices displayed on our websites will show the pre-VAT price as well as the price inclusive of VAT but exclude delivery charges. We reserve the right to increase the prices on our Websites without prior notice.

9.2 Payment for all Goods must be by credit or debit card

9.3 If you Order Goods for delivery outside the UK, you should be aware that these may incur import duties and taxes. These charges are set by individual countries and charges will vary depending on thresholds, product types and values – please make your own enquiries to your local customs office before placing your Order. We found some useful information at however, you must rely on your own enquiries

9.4 Given the large numbers of Goods available through KJ Parts and despite our best efforts, from time to time a pricing error may occur. Product pricing is usually checked throughout the Order and despatch process and anomalies and exceptions identified. If the price of a product is lower than the price stated on the website, then KJ Parts will charge the lower amount. Where the price is higher than stated on the website, KJ Parts may, at its own discretion continue with the Order and honour the price stated on the website, reject the Order and send you a cancellation notice or contact you to seek further instructions.

9.5 In case where your Order is for the purchase of remanufactured Goods in exchange for your faulty item, you will pay a surcharge in addition to the price of the remanufactured Goods. The surcharge is intended to encourage you to return your original old part to us in a timely manner. The surcharge will be refunded once we have received your old item and it passes our acceptance criteria. Please refer to our Core Returns and Exchange Policy.


10.1 The copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by us or our licensors. Any use of extracts from the Website other than in accordance with our Acceptable Use Policy for any purpose is prohibited. If you breach any of the terms in the Acceptable Use Policy, your permission to use the Websites will automatically terminate and you must immediately destroy any downloaded or printed extracts from the Websites.

10.2 While we endeavour to ensure that the Websites are normally available 24 hours a day, we shall not be liable if for any reason the Websites are unavailable at any time or for any period. Access to the Websites may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

10.3 While we endeavour to ensure that the information on the Websites is correct, we do not warrant the accuracy and completeness of the material on the Websites. The material on the Websites is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provides you with the Websites on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for these terms, might have effect in relation to the Websites.


11.1 Subject to clause 11.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Goods.

11.2 Subject to clause 11.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the categories below however, this clause 11.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 13.2.

  • loss of income or revenue.

  • loss of business.

  • loss of profits.

  • loss of anticipated savings.

  • loss of or unauthorised access to your data; or

  • loss of or unauthorised access to your data; 

11.3 Nothing in this agreement excludes or limits our liability for:

  • death or personal injury caused by our negligence or the negligence of our employees.

  • fraud or fraudulent misrepresentation.

  • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

  • defective Goods under the Consumer Protection Act 1987; or

  • defective Goods under the Consumer Protection Act 1987; or


12.1 By visiting the website and/or using our services we may collect information about you. All information is held in accordance with the current Data Protection Act and other relevant legislation.

12.2 Information may be:

  • Personal data such as name, address, telephone number, e-mail address, date of birth and such information as and where appropriate. This information is usually for a specific purpose or specific activities (such as providing you with a service).

  • Non-personal information such as when using our website, pages accessed, and files downloaded etc. This won't identify a person but just helps us to find out information to improve our services such as how many people use our site, the most popular pages and the type of web browser in use.

12.3 Any information we hold will be used, for example, to identify you, run the website and our business efficiently, or for marketing purposes only within KJ Parts companies and those selected Partners or Organisations we specifically work with. We will never sell or supply your information on. If you do wish to receive information from KJ Parts or our selected Partners or Organisations, please in the first instance unsubscribe directly or contact us at We use our best endeavours to keep your information secure. We refer you to the user agreement relating to your obligations of keeping username and password secure.

12.4 The provision of the website and any services we provide will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up to date. Please see our Privacy Policy.


13.1 The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.2 We reserve the right to assign and/or sub-contract all or any part of the supply of Goods but if we do this it will not affect your rights under any agreement.


14.1 Complaints must be in writing to and we aim to respond to any queries or complaints within 7 business days. If any complaint refers to a breach of any term herein then you must allow us 30 days to remedy that breach. Any notices must be in writing and sent to our registered office at 71-75 Shelton Street, London, Greater London WC2H 9JQ. Notices will be deemed to have been received on the 7th day after posting using Royal Mail 1st class service provided that a duly stamped proof of posting is obtained from Royal Mail.


15.1 These Terms and Conditions supersede any prior representations, understandings and agreements between you and us. We reserve the right to vary our Terms and Conditions at any time and variations take effect when they are posted on the Website, but this shall not affect the existing Terms and Conditions accepted by you upon making a purchase.

  • Waiver: No waiver by us (whether express or implied) in enforcing any of its rights under this contract shall prejudice our rights to do so in the future.

  • Force Majeure: We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, exchange rate variation, acts of God, accidents, fire, failure of any communications, telecommunications or computer system, breakdown of machinery or shortage or unavailability of stock, and the we shall be entitled to a reasonable extension of its obligations.

  • Invalidity: Each clause or any part at all this agreement is to be regarded as independent of the others. This means that should any clause or any part at all this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.

  • Invalidity: Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.

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